四兩撥千斤的巧勁管理:動詞名詞篇

“Don't raise your voice, improve your argument."― Desmond Tutu

有句話說:病從口入、禍從口出,意思是疾病是因為飲食不慎所導致,災禍也是因為言語不當而招來的。說話總是只來直往的人,總想要事情達到最高效率,最後事情雖搞定了,感情也破裂了,適時學會用柔性的語言、婉轉的措辭,不要一下子講得那麼明白,一來避免過分果斷、二來也減少無謂的傷害,多留一點模糊的空間,巧勁勝拙力 。在英文裡,也有這樣的用法,來看看以下範例:

A. That is the best solution to this problem.
B. Well, I think that this could well be the best solution to this problem.

兩句的意思其實都是要表達「這是這個問題最好的解方」,但是B明顯比A來得婉轉客氣。外國人聽到B的說法,大多都會選擇認同你的看法,因為聽起來友善、不強勢。

管理上最難拿捏的藝術,就是用心不用力,模糊語氣可以運用在對部屬、同事、客戶之間,這些巧用東風,順勢而為的技巧,我們用幾個詞性來做分類:

1.modal verbs 助動詞
2.verbs動詞
3.nouns 名詞
4.adjectives 形容詞
5.adverbs 副詞
6.words/phrases expressing degree, quantity and frequency表達程度、數量、頻率的字與片語
7.introductory phrases 引導式片語

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當你想給出指令,又擔心對方拒絕,怎麼說比較恰當?



appear(顯得), seem(似乎), suggest(建議), indicate(指出), assume(以為), estimate(預估), argue(認為), tend to(傾向), guess(猜想)

這些都是可以拿來當做婉轉語氣的動詞,他們都表示「沒有百分百確定」,放在句子裡面,既不失禮,又不用說一個絕對的答案。

• It appears that the numbers this year are going to increase.
今年的數字看起來是增加的。

• It seems that the difference between these two approaches are not so big.
這兩個方法似乎沒有差別太大。

• Looking at the results for Q2, it suggests that we are going to have some good results in the second half of the year.
從第二季度的結果看起來,我們下半年的成果也會很不錯。

• The fall in sales indicates that we are now looking at a saturated market. We might want to start thinking about developing some new products in the coming year.
秋季的銷售量指出我們放眼在一個飽和的市場。我們或許會在來年開始發展一些新的商品。

• I assume that you will be able to hand this project in on time.
我想你會準時繳交企劃案。

• She estimates that we are going to be able to increase profits this year, but I would argue that she is being a bit optimistic.
她估計我們今年應該能夠增加利潤,但我會認為她有點太樂觀了。

• I guess it’s probably a good idea to organize a meeting to discuss this further.
我想召開一個來延伸討論的想法可能會不錯。

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「我不同意你,但我理解你這麽想的原因。」表達意見前,先給對方認同感,開啟一段有效的溝通。



• The assumption is that this would be a very good investment for our clients.
假設這個對於我們的客戶是非常好的投資。

• I think that this idea has a lot of potential. It’s perhaps wise to investigate things a bit further.
我認為這個想法很有潛力。繼續調查下去可能或許是明智的。

• My suggestion is that we do our very best to get all the paperwork submitted one week before the deadline to avoid any problems.
我的建議是我們盡全力讓我們的報告在截止日前一周就繳交,以避免問題。

• The claim made by my manager that my work is not good enough is totally unfair.
我的經理聲稱我的作品不夠好,對我是完全不公平的。

*本文收錄於英語島English Island 2017年3月號